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Charges & Billing


1. Do you have hidden costs?
2. What's included in my price?
3. Do you have a minimum charge?
4. What type of payments do you accept?
5. Is valuation (moving insurance) necessary?
6. Do I have to pay to have items disassembled/reassembled?
7. Is there a fee to change my pick up date or time?
8. Do you charge extra for weekend moves?
9. My company is paying for my move. How do they pay?
10. How much do I pay at pick up?
11. When is my balance due?
12. Should I tip my movers?
13. Can someone else pay for my move?
14. Can I use a different credit card other than my own?
15. My box count has changed since I received and signed my quote. Do I have to pay the same amount as my reservation quote when I signed?

1. Do you have hidden costs?
No. All possible charges are detailed clearly in your guaranteed price quote. Please ask your sales representative if you have any questions after reading.

2. What's included in my price?
Door to door delivery service, basic disassembly and reassembly of furniture items as needed. Loading and unloading of your items, fuel, taxes, basic insurance, and up to 30 days of free storage at pick up city.

3. Do you have a minimum charge?
Yes. It is standard in the transportation industry to have a minimum charge for shipment. For exact rates, please contact our office as rates vary between winter and summer months.

4. What type of payments do you accept?
We accept cash, credit/debit cards (Visa, MasterCard, Discover), direct deposit, and wire transfer.

5. Is valuation (moving insurance) necessary?
It is highly recommended. Although we will take every necessary precaution to protect your items, unexpected damages can occur, and it is important to make sure that your possessions are protected. We provide basic limited coverage for free, but it is highly recommend that you purchase additional full value/replacement insurance.

6. Do I have to pay to have items disassembled/reassembled?
Basic disassembly and reassembly (furniture legs, bed frames, desks etc.) is included in your move at no additional cost. For more complex items (piano's, pool tables, etc.) you will need to contact a specialist.

7. Is there a fee to change my pick up date or time?
No. You can change your pick up date and time without incurring any fees.

8. Do you charge extra for weekend moves?
No. The rate is the same for weekdays and weekends. (Please keep in mind we are closed Sundays).

9. My company is paying for my move. How do they pay?
We do offer corporate billing. Please ask your sales representative for more information.

10. How much do I pay at pick up?
50% of your contract balance is due at pick up. (Minus the deposit amount you left at reservation) We accept cash and if paying with credit/debit card a 2.75% fee will be charged.

11. When is my balance due?
The balance is due at delivery. We accept cash and if paying with credit/debit card a 2.75% fee will be charged.

12. Should I tip my movers?
You are not obligated to give a tip, although it is customary within the moving industry and is much appreciated. If you choose to tip, it is best to hand it to each mover personally. Amounts range from $20 - $50 each, depending on your appreciation of the person's work quality and move size. (Keep in mind you have 2 separate crews, one at pick up and one at delivery.) Under no circumstances should you feel that you are being pressured to give a tip. If you sense the slightest pressure coming from any crewmember please contact us immediately.

13. Can someone else pay for my move?
Yes. The original cardholder must sign a "credit card authorization" form.

14. Can I use a different credit/debit card other than my own?
You can, but the original cardholder must sign a "credit card authorization" form.

15. My box count has changed since I received and signed my quote. Do I have to pay the same amount as my reservation quote when I signed?
No. You only pay for the actual items we pick up on move day. The estimate is based on the items you have listed at the time of reserving. You can update your inventory up to 72 hours prior to pick up for an updated price quote.

See more of our FAQ:
Scheduling
Pre Move Preparations
Moving Day
Additional Services
Storage & Delivery
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If you have a question that doesn't appear on this page, feel free to contact us and we will get back to you with an answer as soon as possible.










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